Refund Policy
Refund Policy
Creating a clear and comprehensive replacement and refund policy for an appliance repair service center is essential for maintaining customer trust and satisfaction.
Replacement and Refund Policy for our company
1. Overview
We strive to provide high-quality repair services for all appliances. Our replacement and refund policy is designed to ensure customer satisfaction while protecting the interests of our business.
2. Scope
This policy applies to all repair services conducted by us and covers any parts replaced during the repair process.
3. Warranty on Repair Services
- All repairs are guaranteed for a period of 30 days from the date of service.
- If the same issue recurs within the warranty period due to our workmanship or faulty parts, we will re-evaluate the appliance and provide necessary repairs at no additional charge.
4. Parts Replacement
- Any parts replaced during the repair are covered by a 30-90 days(depending on nature of part) warranty against defects in material and workmanship.
- If a replaced part fails within the warranty period, we will replace it free of charge, provided that the failure is not due to misuse or external factors.
5. Refund Policy
- Refunds for services rendered will only be considered under the following conditions:
- The service was not completed as agreed upon.
- The appliance remains non-functional after repairs within the warranty period.
- Refund requests must be made within 3 days of the service date.
- To request a refund, customers must provide:
- A copy of the original receipt.
- A detailed explanation of the issue.
- Any supporting documentation (photos, previous service records, etc.).
6. Exclusions
- Refunds will not be issued for:
- Customer-induced damage or misuse of the appliance.
- Issues arising from external factors (e.g., power surges, improper installation).
- Change of mind or dissatisfaction with service that does not pertain to quality.
7. Process for Returns and Refunds
- Customers seeking a refund should contact our customer service team.
- Our team will review the request and may require an inspection of the appliance before processing any refunds.
8. Modifications to Policy
We reserves the right to modify this policy at any time. Changes will be communicated through our website and in-store notices
9. Contact Us
For questions regarding our replacement and refund policy, please contact us at:
- Phone: +91-80543 02949